To help ensure KYC acceptance, please read this guide on which documents are acceptable and which aren't
Tips to ensure acceptance
- The document must contain your full name and home address.
- DO NOT take a screenshot of a mobile/computer screen upload the photo. If you received the document in the mail you should take a photo of it and upload the photo. If you received the document electronically (e.g. PDF statement/bill from your bank or utility services provider) you should upload the file directly.
- DO NOT take a photo of an envelope with your address on it. You must take the document out of the envelope and the document (including all corners of it) must be visible in the photo.
- Proof of Address must be issued within the last 12 months.
- You can use your ID document as proof of address, if it contains your home address information. But in this case, you will need to provide another ID document as your proof of identity. You can't use the same document to prove both your address and your identity.
- The ID document you use for the ID check can be for a different country than what you use for proof of address. We realise people can live somewhere different to where they were born!
Common Proof of Address examples:
- Landline telephone bill;
- Cable internet/TV bill (but not from satellite TV companies or for other wireless telecommunication services);
- Bank statement with the date of issue and the name of the person (the document must be not older than 12 months);
- Utility bill for gas, electricity, water, internet, etc. linked to the property (the document must not be older than 12 months);
- Credit card statement issued by a bank;
- Excise Bill (also called motor vehicle tax in some countries), Property Taxes (also called Council Property Rates in some countries)
- Mortgage statement;
- Certificate of voter registration;
- Correspondence with a government authority regarding the receipt of benefits such as a pension, unemployment benefits, housing benefits, etc;
- A lease agreement that is current and has the signatures of the landlord and the tenant;
- Rent bills issued by a real estate rental agency;
- Letter from a recognized public authority or public servant (any government-issued correspondence not older than 12 months);
- Employer’s certificate for PoA;
- House purchase deed.
- Old government-issued correspondence/documents (older than 12 months);
- Old bank statements (older than 12 months);
- Old utility bill linked to the property (older than 12 months);
- Pension statements;
- Revolut bank statements
- Wise bank statements
- USAA Federal Savings Bank account statements
- Insurance policies;
- Mobile phone bills;
- Medical bills;
- Receipts for purchases;
- Insurance statements;
- Documents stating PO Box addresses (except for some countries).
- Tax returns