If you're having trouble receiving emails from VeVe, here are some troubleshooting tips
VeVe sends emails to inform you of events such as marketing emails, new drops, system updates, support request follow-ups, and more. You will also receive an email when you first sign up for a VeVe account, or when you need to verify your identity for security purposes.
If you notice that you're not receiving VeVe emails, follow the troubleshooting steps below to confirm that your VeVe notifications, email inbox, and whitelisting settings are correct.
If emails sent from VeVe are resulting in bounces or landing in your SPAM/junk folder, you can adjust your spam filter settings to improve deliverability. Most spam filters allow you to allowlist a sender by adding their domain or IP address.
Search your email inbox for VeVe emails
If you haven't received an expected VeVe email for several minutes, your email provider might be automatically filtering them. You can try searching your inbox for email@example.com to find any existing notifications that may have been moved.
Check your email inbox settings
Based on the email client you're using, you may need to update certain settings to ensure emails from VeVe aren't getting filtered out of your inbox. If you're expecting to receive a sign-up, notification, or verification email from VeVe and nothing appears in your inbox, check your spam or junk folders to see if your email provider mistakenly filtered them out of your main inbox.
If you're using Microsoft Outlook, you can follow the steps below to confirm that VeVe emails are not being quarantined, or that they're being sent to your Focused Inbox, if you've enabled it.
Release quarantined VeVe emails in your Outlook inbox or Office 365 account
Office 365 and Outlook may quarantine VeVe notification emails automatically. To fix this issue, you should check your quarantined messages and release any VeVe emails from quarantine. Navigate to the Quarantine section in your Office 365 Security and Compliance Center, then follow these instructions to move any VeVe emails back to your inbox.
Move VeVe emails into your Focused Inbox in Microsoft Outlook
If you've enabled Focused Inbox for Microsoft Outlook, it's possible that Outlook may be filtering out emails from VeVe. To fix this issue, you can follow these steps in Microsoft's documentation.
Set up whitelisting / allowlisting
If you've checked your VeVe notification settings and confirmed your email client isn't filtering VeVe emails, then you may need to work with your IT team to update your whitelist or add VeVe as a "safe sender". If you're using a free email provider such as Gmail Protonmail, you can find allowlisting / whitelisting instructions in their help documentation.
Allowlist VeVe email addresses
The following is a list of email addresses and domains VeVe uses for email notifications: