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Help Center

Your VeVe Account

Your VeVe Account

Getting Started • KYC • Billing • Login and Password issue • 2FA • Account Deletion

How does the Merge Accounts process work?

How do I redeem a promo code?

What happens to your VeVe account if you die?

What are the VeVe country restrictions?

Account Settings

How do I delete my VeVe account?

Can I change my VeVe username?

How do I change my username?

How do I change my account country?

Login & Password

I can't log in to the VeVe app / website

I don't receive the 2FA email

Tapping an email link opens a blank page or browser error page

I see a black screen when filling out forms on iOS

How do I log in to VeVe?

What is two-factor authentication (2FA)?

I think my account has been compromised

How do I reset my password?

Account security and passwords

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Email

I'm not receiving VeVe system or notification emails

Getting Started

Why is VeVe not available in my country?

How do I create a new VeVe account?

Billing

My Google Play payment isn't being accepted

KYC

How do I ensure I pass KYC?

What documents can I use for Proof of Address?

What is source of wealth/funds and why have I been asked to provide it?

What can I do if I fail the KYC verification process?