Tapping an email link opens a blank page or browser error page

If you are seeing an error page in a browser when you tap a password reset or account confirmation link in an email, read on...

If you've tapped a password reset or account confirmation link we emailed you from the VeVe app, and it doesn't open VeVe but gives you a blank page or error message instead, please check the following:
  • Make sure you're opening the link on the phone where VeVe is installed, not on another device or your PC/Mac
  • Look in the address bar of the browser on your phone. The URL should start with "https://api.prod.veve.me/" - if it doesn't, it means either your email app or browser have modified the link, perhaps for spam protection, and the link won't work. In that case, you can copy the link from the email (holding your finger down on the blue button in the email should give you the option to copy the link) and paste it into the browser, or you may need to use another browser or change your mail or browser settings to allow the link to pass through directly.