Before submitting a support ticket, please read the following

Here are the latest news and support updates.

Payout:
Backend maintenance ​has been completed for the payout feature and is now back online. 

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Issue:
Web app Drop Timer 

Status: 
Resolved

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Issue: "Your Account has been Disabled" error screen when attempting to log in. 

Solution: Please check if your app is up to date before submitting a support ticket. The newest version of the app is required to access the mobile app. If your app is not up to date, you will not be able to log into the mobile app. 

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Scam Alert:
There is a fake VeVe App, that is not created or endorsed by VeVe and may contain malware. 

Please be advised: Do not download it, report the account posting it: https://twitter.com/vevefeed

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Scam Alert:
Job listings posted to the site "Upwork" impersonating VeVe.


This is a Scam. We've reported this to Upwork and they are cooperating in removing these listings in the future. Please note: VeVe does not post job listings to Upwork. Any listings posted that appear to be from VeVe is a scams and should be reported immediately.

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Payout:
Please ensure that if you are trying to payout, your account has a minimum balance of 500 gems in the account. 

Please allow a minimum of 5 Working Days for your Payout to arrive in your account.

Payout is only accessible from the Web App (https://app.veve.me) not the Web Wallet (https://omi.veve.me)

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Immutascan Metadata

Please read this article about VeVe metadata on Immutascan: https://medium.com/veve-collectibles/veve-metadata-what-you-need-to-know-b80ffcc3d8fc

Please note that it may take some time for all metadata to be avilable.

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Country Restrictions

For legal, compliance or other business reasons, we may not be able to offer VeVe in all countries. Read more here.

The only legitimate VeVe / ECOMI domains for web and email are:

ecomi.com

veve.me

vevemail.me 


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BEFORE RAISING A TICKET, PLEASE ENSURE YOU ARE RUNNING THE LATEST VERSION OF THE APP AS EARLIER VERSIONS ARE NO LONGER SUPPORTED.

NOTES

  • Please do not submit multiple tickets for the same issue - we will delete duplicate tickets
  • Support tickets are for VeVe app issues only. For Discord issues, please contact a Discord moderator.
  • We don't support jailbroken or rooted devices, emulators, scripts, bots etc and your account may be suspended or disabled without warning if you use them.
  • If you violate the Terms of Use, you may lose access to some of the features of the VeVe app (including the market, the ability to perform transfers, and the ability to post in the feed), however, you will still be able to view and interact with the items you have purchased.
  • We DO NOT support trades made outside the app, period. If you are scammed, we cannot assist.
  • Gem purchases are optional and as they are in-app purchases, once received we are unable to refund them. You will be able to use them in the market and convert them to fiat currencies once that feature becomes available.

Please stay tuned to our Telegram Announcement Channel and the ECOMI blog for updates.