VeVe
      Back to home
      1. Help Center
      2. VeVe

      Before submitting a support ticket, please read the following

      Here are the latest news and support updates.

      Date of Birth Incorrect: 
      User profiles are displaying their date of birth incorrectly.  

      Status:
      Actively investigating. 

      ______________________________________________________________________________________

      Support Ticket update:
      It's helpful if you add a secondary contact email as part of your ticket description to ensure you receive a response from our support team. In some cases, support may be unable to respond due to an issue with the email requesting assistance. Providing an additional contact email will help resolve this from occurring. 

      ______________________________________________________________________________________

      Issue:
      Web app Drop Timer 

      Status: 
      Resolved

      ______________________________________________________________________________________

      Issue: "Your Account has been Disabled" error screen when attempting to log in. 

      Solution: Please check if your app is up to date before submitting a support ticket. The newest version of the app is required to access the mobile app. If your app is not up to date, you will not be able to log into the mobile app. 

      ______________________________________________________________________________________

      Scam Alert:
      There is a fake VeVe App, that is not created or endorsed by VeVe and may contain malware. 

      Please be advised: Do not download it, report the account posting it: https://twitter.com/vevefeed

      ______________________________________________________________________________________

      Scam Alert:
      Job listings posted to the site "Upwork" impersonating VeVe.


      This is a Scam. We've reported this to Upwork and they are cooperating in removing these listings in the future. Please note: VeVe does not post job listings to Upwork. Any listings posted that appear to be from VeVe is a scams and should be reported immediately.

      ______________________________________________________________________________________

      PAYOUTS - BETA PHASE

      In preparation for the return of Payout with our new provider, we are now incrementally adding users based on specific criteria for an initial beta phase of the Payout feature.With each successful phase, more users will be added until Payout is fully re-enabled.

      There is no application process for this, users will be invited directly by email as needed over time.

      Please also note that the minimum balance of 500 Gems is also required for the payout feature to be enabled once you have been given access.
      You can read more in our KYC & Payout Guide

      ______________________________________________________________________________________

      Immutascan Metadata

      Please read this article about VeVe metadata on Immutascan: https://medium.com/veve-collectibles/veve-metadata-what-you-need-to-know-b80ffcc3d8fc

      Please note that it may take some time for all metadata to be avilable.

      ______________________________________________________________________________________

      Country Restrictions

      For legal, compliance or other business reasons, we may not be able to offer VeVe in all countries. Read more here.

      The only legitimate VeVe / ECOMI domains for web and email are:

      ecomi.com

      veve.me

      vevemail.me 


      ______________________________________________________________________________________

      BEFORE RAISING A TICKET, PLEASE ENSURE YOU ARE RUNNING THE LATEST VERSION OF THE APP AS EARLIER VERSIONS ARE NO LONGER SUPPORTED.

      NOTES

      • Please do not submit multiple tickets for the same issue - we will delete duplicate tickets
      • Support tickets are for VeVe app issues only. For Discord issues, please contact a Discord moderator.
      • We don't support jailbroken or rooted devices, emulators, scripts, bots etc and your account may be suspended or disabled without warning if you use them.
      • If you violate the Terms of Use, you may lose access to some of the features of the VeVe app (including the market, the ability to perform transfers, and the ability to post in the feed), however, you will still be able to view and interact with the items you have purchased.
      • We DO NOT support trades made outside the app, period. If you are scammed, we cannot assist.
      • Gem purchases are optional and as they are in-app purchases, once received we are unable to refund them. You will be able to use them in the market and convert them to fiat currencies once that feature becomes available.

      Please stay tuned to our Telegram Announcement Channel and the ECOMI blog for updates.