Before submitting a support ticket

Here are the latest news and support updates which you should read before submitting a support ticket.

Updated: 25 Jun 2022

The only legitimate VeVe / ECOMI domains for web and email are:

ecomi.com

veve.me

vevemail.me 

 

BEFORE RAISING A TICKET, PLEASE ENSURE YOU ARE RUNNING THE LATEST VERSION OF THE APP AS EARLIER VERSIONS ARE NO LONGER SUPPORTED.

NOTES

  • Please do not submit multiple tickets for the same issue - we will delete duplicate tickets
  • Support tickets are for VeVe app issues only. For Discord issues, please contact a Discord moderator.
  • We don't support jailbroken or rooted devices, emulators, scripts, bots etc and your account may be suspended or disabled without warning if you use them.
  • If you violate the Terms and Conditions of Use, you may lose access to some of the features of the VeVe app (including the market, the ability to perform transfers, and the ability to post in the feed), however, you will still be able to view and interact with the items you have purchased.
  • We DONT support trades made outside the app, period. If you are scammed, we cannot assist.
  • Gem purchases are optional and as they are in-app purchases, once received we are unable to refund them. You will be able to use them in the market and convert them to fiat currencies once that feature becomes available.

Please stay tuned to our Telegram Announcement Channel and the ECOMI blog for updates.